Accepted forms of payment

Film Developing orders: We accept VISA, Mastercard and Discover credit cards for our services and products, as well as ATM/debit/check cards that display the VISA or Mastercard symbol. We also accept personal checks and money orders made payable to Clark Color Labs. We do not accept purchase orders for payment.

Online orders (reprints, Photo CDs, photo merchandise): We accept VISA, Mastercard, Discover and American Express credit cards for our services and products, as well as ATM/debit/check cards that display the Visa or Mastercard symbol. We do not accept personal checks, money orders or purchase orders for online purchases.

We store your credit card info
To avoid asking you for a form of payment each time you place an online order for prints, Photo CDs or photo merchandise, we keep your credit card number on file with your online account. Each time you place an online order, we simply charge the card you have on file. You'll always be notified via email when a charge occurs. Please note that the credit card you have stored on our website will not necessarily be used for payment of your film developing orders.

Your credit card info is safe with us
We understand that some people are concerned about sharing their credit card information with an online service. To make sure that our website meets the standards required to conduct secure, online transactions, we take the following precautions:

• Encryption of your credit card number
  We use sophisticated technology to make sure no one can see your credit card number. All sensitive information (including credit card information and your password) is transmitted using SSL, an advanced encryption technology that is the recognized industry standard for secure transactions. Your credit card is encrypted for storage and will not be displayed to anyone. In fact, if you Log In to your Clark account and click on the 'your account' link near the top of the page, even you won't be able to see the whole credit card number --just a portion of it. For example: 1234-XXXX-XXXX-5678.

• Password Protection
  Your account is password-protected so that only you can make changes to your photos or your account information. You create your password when you sign up. If you forget your password, Clark will send it to you in an email. Please note: the email containing your password can only be sent to the email address you entered when you signed up with Clark. This is another way in which we protect your privacy.

• Secure Transactions
  At the time of payment, our system automatically transfers you to a secure portion of the website. At the bottom of your browser window, you'll see a "lock" symbol (if your browser is Internet Explorer) or a key symbol (if your browser is Netscape). You'll also see that the URL in your browser's address window begins with "https://" rather than the normal "http://". The extra 's' stands for "secure." All of these indicators show that the page(s) you are on are secure for transactions.

Do I pay sales tax?
Sales tax will be applied to your film developing order or online order if you live in Maryland, Virginia, or DC.

What if my credit card expires or I need to use a different credit card?
Your credit card info must be current in order for us to process any online orders you place for reprints, Photo CDs, or photo merchandise. To update your credit card info now, Log In to your account and follow these steps:

1. Click on the 'your account' link near the top of the page.
2. You'll see the info currently saved in your account displayed under 'personal information'.
3. Click on the 'edit personal info' button. Use the drop-down list for month and year to select the month and year of your credit card's new expiration date.
4. Click on the yellow 'update info' button.

How can I find out what a charge on my credit card was for?
We send you an email when your online order is shipped with an itemized list of charges. When we charge your credit card for an order, we charge it for the full amount, meaning that we don't charge you separately for reprints, shipping and handling, or other parts of your order. For example, if you ordered 10 4x6" reprints, the total charge would be $4.08 ($2.60 for reprints + $1.48 for shipping & handling).

• Please check to be sure you've got the correct number and expiration date, and that the billing address you entered matches the billing zip code on file with your credit card company. These are the most common reasons for this problem.
• If your card is at or near the credit or debit limit, it may be declined. In order to validate the card, we ask the credit card company to authorize a charge of $1.00. This is only an authorization, not an actual charge. However, if the card doesn't have enough available credit, it will be declined.
• Your credit card company may be refusing to validate your credit card. When you give us the credit card number, we send it immediately to our credit card processor, who deals directly with your credit card company. The credit card companies don't always tell us what is wrong or why a card is being classified as invalid. If this is the case, please contact your credit card company directly.
• A temporary technical problem with your browser, computer or the Internet can also cause denials. Or, if you're trying to supply the number at a time when the website is undergoing routine maintenance, this can cause a denial, too. These types of problems will disappear if you exit your browser and return in a few hours.