When you download the high-resolution (hi-res) versions of your photos, you'll get high-quality digital picture files you can use in a variety of ways. Print them out on your own printer, create wallpaper for your PC, or enhance your photos using your favorite photo software. These photos are 1612x1024 pixels, sufficient for a high-quality 8x10 inch print.

Step 1: select photos to download

To get started: Click on the 'photos' tab. From your photo library, an album, or an individual photo, click on 'Get hi-res photos' and then 'Download photos' in the photo toolbar on the right side of the page. No matter where you start, you'll be able to add photos from multiple albums to your order.

From your photo library, start here:

• Select the album containing the photos you want to download. Then click on the 'open album' button.

• Click each photo you want. You can order up to 50 photos at a time. The running total number of photos in your download appears in the upper and lower right (if your browser supports dhtml).
• When you've selected all the photos you want from this album, click on the 'add photos' button.

• If you want to add photos from other albums to this order, click on the 'add more photos' link and repeat the instructions above.
• To remove a photo, click on the 'remove' link below it.
• To add photos from other albums to your order, click on the 'add more photos' link.
• When you've selected all the photos you want to download, click on the 'continue' button near the bottom of the page.

Step 2: download the zipped file

When you receive confirmation of your download, you can download the file and unzip it on your own computer.

• Click on the yellow 'download now' button. It will take a few minutes for you to receive the file, depending upon how many photos are in your order and the speed of your Internet connection.
• Your browser may present the option of choosing where to save the file on your computer. Please note this file location for ease in finding it later.

What is the exact resolution of these photos?
The resolution of your digital photos from film we developed is 1612 x 1024 pixels-sufficient to produce a high quality 8x10 inch print.

How are hi-res photos different from those I see on the Clark website?
You see low-resolution versions of your photos on our website. These load more quickly for more convenient viewing. The hi-res photos are much larger, contain more detail, and are suitable for making reprints using your own photo-quality printer.

What should I do if I want to download more than 50 hi-res photos?
You can either create a new download for every 50 photos or you can purchase a Photo CD with up to 500 photos. A Photo CD will arrive 5-7 business days after you place your order. The photos on a Photo CD are also high-resolution. more info

How long will the photos take to download?
Approximate times for 500k photos:
56k modem - 5 photos take 8-10 minutes
DSL/Cable Modem: 5 photos would take 2-3 minutes

The following chart shows how long it would take a single photo to download at different Internet connection speeds.

File Size	14.4Kbs	28.8Kbs	56Kbs	DSL/Cable
500 Kb	8 minutes	4 minutes	2 minutes	30 sec - 1 min.
1 MB	16 minutes	8 minutes	4 minutes	1 - 2 min.

How do I find the photos on my computer after I have downloaded them?
Use your computer's search feature to find files with names that begin hires'account number'.

How do I open the .zip file that I've downloaded?
If your browser doesn't open the file automatically, you use either WinZip for Windows or StuffIt Expander for the Macintosh. There are links to download these free software utilities on the 'Download and Receipt' page.

What file type are these photos?
They are JPEGs, a file format commonly used for digital photos and Web graphics. The file names end with .jpg.

How are the photos I download named?
The first 28 characters of each photo's caption are used to create the name. You can rename your photos after you've downloaded them.

How can I view a hi-res photo after I've downloaded it?
You can open the photo with photo-editing software or with your Web browser. Please note that these photos are much larger that the versions you see on the website, so they may appear larger than your browser window.

Can I save a partial order and return to it later?
No. We can't save partial hi-res photo downloads. If you leave a download in the middle of the process, it will be cancelled and you'll have to start again.