• a valid email address
• access to a computer with an Internet connection

1. Go to www.clarkcolor.com
2. Click on the 'start using Clark!' button
3. Choose a salutation and enter your first name and last name.
4. Enter your email address
5. Enter a password (at least 5 characters long) that's easy for you to remember, but difficult for others to guess.
6. Click on the 'start using Clark' button at the bottom of the page.

   After signing up
   After you create your Clark account, we'll send you an email confirmation of your registration. If you have film to send in now, you can print a postage-paid mailing label from the home page.

1. Go to www.clarkcolor.com
2. Find the area in the upper right corner of the page that says 'already a member?' and click the 'log in' button.
3. Type in the email address and password you used when you created your account.
4. Click the 'log in' button.

If you receive an error that your email address is incorrect, be sure that you are logging in with the exact email address that is on your pre-printed Clark film labels. At times, a customer service representative may be unable to decipher handwriting and enter an email address in the system incorrectly. If this happens, your photos are put online, but you will not be able to log in because the incorrect email address on file will not match your actual email address. Check your pre-printed labels to determine the exact email address that is on file with your account, then log in with that email address to view your photos. You can then correct your email address after logging in by clicking the 'account' tab near the top of most pages.

If you want to use the Clarkcolor.com website without having to log in every time you visit, click on the box labeled "Remember me every time I visit." Then, click on the log in button. When you are done viewing your photos, just close your browser window. The next time you go to www.clarkcolor.com, you'll go directly into your account without having to log in.

To log out of your account when you are finished, just click on 'log out' in the upper right corner of most pages of the site. You will have to log in again when you return, even if you clicked on the 'Remember me' box.

We won't charge your credit card unless you send in film or place an order on the Clark website.

What if I've forgotten my password?
We'll send your password to the email address stored in your account. Just follow these steps:

1. Go to www.clarkcolor.com and find the area in the upper right corner of the page that says 'already a member?'. Click the 'log in' button.
2. Click on the 'forgot password?' link.
3. A small window containing a text field will pop up. Enter the email address you used to create your account and click on 'OK'.
4. We'll immediately send you an email message with your password.
5. Check your email for the password, and then return to www.clarkcolor.com and log in. Need your password now?

What should I do if I get an incorrect password error?
If you receive an error saying that your password is incorrect, try entering it again to make sure that you haven't mistyped it. If you've forgotten your password, we can send it to the email address you signed up with. Need your password now?

Be sure that you are logging in with the exact email address that is on your pre-printed Clark film labels. At times, a customer service representative may be unable to decipher handwriting and enter an email address in the system incorrectly. If this happens, your photos are put online, but you will not be able to log in because the incorrect email address on file will not match your actual email address. Check your pre-printed labels to determine the exact email address that is on file with your account, then log in with that email address to view your photos. You can then correct your email address after logging in by clicking the 'account' tab near the top of most pages.

If you still have trouble logging in, please email customerservice@clarkcolor.com for assistance.

What if I can't log in, even with the correct email address and password?

Internet Explorer instructions:

1. Go to the 'Tools' menu
2. Choose 'Internet Options'
3. A smaller window will open with several tabs across the top. Click on the 'Security' tab.
4. Click on the 'world' icon
5. Make sure that you are set to 'Medium' or 'Low' security

Netscape instructions:

1. Go to www.clarkcolor.com
2. Click on 'Tasks' in the toolbar
3. Select 'Privacy and Security'
4. Go to the 'Cookie Manager'
5. Select 'Accept All Cookies'

If you've verified that your browser accepts cookies and you still can't log in, please email customerservice@clarkcolor.com with the following information:

1. Your first name, last name, city, state, and zip code (all exactly as you provided when you sent in film to Clark).
2. If you have any other email addresses, please be sure to include them in the message.
3. Which computing platform you are using (Macintosh, Windows)
4. Which browser you are currently using and the version (e.g., Internet Explorer 5.0, Netscape 6.0, etc.)

We'll try to find your account and send your login information to you.